Frequently Asked Questions

    How do I join Casino Ventura?

    Our sign up process is quick and easy. Simply click Join Now on any of our website pages and follow the step-by-step instructions on the screen. 

    We’ve tried to ensure that the Sign Up process is as simple and user-friendly as possible - if you experience problems, please contact us via email at [email protected]. Our Customer Support team will work with you to resolve any problems you may encounter.

    Why should I provide all this registration information?

    We are required by law to have confirmation of identifying details in order to accept you as a customer. All your information is protected according to our published Privacy Policy.

    I cannot find my country or phone prefix on the sign up page

    Depending on the law of your country, you may not be allowed to play at our casino. As a result, certain countries and their associated phone prefixes are not available for selection during sign up. 

    If you are a resident of - or temporarily located in - a restricted country, you should not attempt to sign up for an account.

    I cannot find my currency on the registration page

    Casino Ventura supports a number of currencies that are commonly used by the majority of our customers, including Euro, American Dollar, British Pound, Norwegian Kroner, Swedish Krona and Russian Ruble. 
    If your currency is not available, you can opt to use an alternative currency. 

    Please note that your partner bank may charge a handling fee if it is situated in a country where we do not hold a bank account.

    I would like to change the currency of my account

    Due to fluctuations in currency conversion rates, we do not offer the facility to change the currency of your account. 

    In exceptional circumstances, however, we will offer you the option of closing your original account and opening a new one in your preferred currency. Please note that this is an exception to our general Terms and Conditions and you will therefore need to do this together with our Support Team. 

    I have forgotten my username

    Please send an email to [email protected] from the email address you registered on your account and include a copy of your ID for verification purposes.

    I have forgotten my password

    Click on the ‘Forgot my password’ link on the home page. 

    On the Password Retrieval page, enter your Username and email address, and we will send you an email with further instructions.

    How do I change my personal details?

    You can change your personal details in the My Account section when you are logged in. Here you can update your password, email address, phone number, and time and date settings. You can also opt out of receiving newsletters. 

    If you would like to change any other registered personal details, please send an email to [email protected], tell us the changes you’d like and include a copy of your ID.

    I no longer wish to receive newsletters

    You can opt out of receiving newsletters in the My Account section, under Personal Preferences. Do this by deselecting the option “Please send periodic special customer offers”. 

    Please be aware that we may still contact you with information to help you with the maintenance of your account. 

    You can also unsubscribe from these emails by clicking on the Unsubscribe option in the footer of any marketing emails you receive.