TERMS AND CONDITIONS

1.1 Player Account

Opening an account at Casino Ventura you warrant that: You are not younger than of 18 (eighteen) years or any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"), the details supplied when opening your account are correct and You are the rightful owner of the money in your Account.

 

1.2 One account per player

We allow only one (1) account per person, household, e-mail address, credit card, IP address, etc. If more players wish to use the same account, exceptions can be made after proving the identity of all the connected account users.

If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

Players who create multiple accounts with sole intention of taking advantage of Casino Ventura casino’s bonus promotions will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.

 

2.1 Bonus play-through requirements

Since bonuses are essentially free money on your account, certain rules are imposed to avoid instant or near instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”, depending on the casino. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully cash out the winnings made by playing with the bonus.

Different games or game types contribute differently towards the play-through requirements, depending on the promotion. The games’ contribution is specified in the particular promotion’s Terms and Conditions. And of course our customer support is always up to date with all our promotions, so when in doubt you can always check with them what the requirements for a specific bonus are.

Note that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.

Bonus promotion requires e-mail verification by either clicking on a link in the promotional e-mail or sending an e-mail to support. Player can unsubscribe from the promotional newsletter at any time.

Until the received bonus(es) are still active, bonus terms and conditions apply to the whole gaming account, including any funds waiting for withdrawal, but not limited to.

Bonus is active while bonus wagering requirements haven't been met.

 

2.2 Withdrawal of winnings

Before the withdrawal is processed and paid to player’s payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from player’s balance. If player does not leave that amount on balance, it will be deducted from the requested withdrawal amount. Winnings made on games that do not contribute to bonus specific play-through requirements will also be deducted from withdrawal amount.

Minimum withdrawal amount is 20 € or equivalent in another currency, unless explicitly stated otherwise in Terms & Conditions of the specific promotion. If withdrawal is limited (for example if you win with a Free Signup Bonus), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is paid out. CasinoVentura.com is solely intended to be used by genuine recreational players only. Player betting patterns and activity are constantly monitored and in case of abuse, Casino Ventura reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity.

 

2.3 Receiving the winnings

Casino Ventura reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Casino Ventura in the past.

In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.

Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/£. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/£.

Maximum withdrawal amount processed to a player is 2000 €/$/£ per week and 5000 €/$/£ per month.

Casino Ventura finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

If player accidentally makes a deposit and would like to “undo” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made.

In the event that the Casino Ventura deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, Casino Ventura shall have the right to block or terminate your account and in such circumstances, Casino Ventura shall be under no obligation to refund to you any funds that may be in your account.

Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches 2300€.

Note: The deposit amount needs to be wagered one time on any of our products before it can be withdrawn.


3.1 Banking

This site is operated by Danguad Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Danguad Ltd, a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.

Deposits and withdrawals to and from the cash player account using Neteller are made through Danguad Ltd company E-Wallets.

Deposits and withdrawals to and from the cash player account using Skrill, PaySafeCard, Wirecard, CNG and Adyen are made through the company Danguad Ltd, a limited company with registration number HE 304422, having it’s registered address at Agiou Antoniou 2, 2002 Strovolos, Nicosia, Cyprus.

Danguad Ltd is fully owned by Danguad Ltd

 

3.2 Restricted player groups

Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino:

United States and its territories: United States (US), US Minor Outlying Islands (UM), US Virgin Islands (VI)

United Kingdom, Netherlands

 

3.3 Account verification

Casino Ventura reserves the right to at any time request from player’s copies of personal documents. These are needed for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

Please send your valid copies of personal documents to Cashier@CasinoVentura.com

The documents requested may include, but are not limited to:

  • Copy of a valid personal identification document (ID, Driver’s license, or Passport)
  • Copy of front and back of the signed valid credit card(s) used for depositing
  • Copy of a Utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account
  • Copy of valid Confirmation Document
  • Copy of valid Bank Reference Letter
  • Authorization Form

 

3.4 Account Limits

All requested deposit limits will be monitored by support and handled manually. Once the player reaches the desired limit, further depositing will be blocked. Support cannot prevent the player from making a single deposit that exceeds the desired deposit limit.

Casino Ventura reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Casino Ventura.

Casino Ventura reserves the right to cancel or alter any promotion or offer at any time without prior notice. Casino Ventura reserves the right to ban a player from receiving the promotions at any time.

Each promotion has its own terms and conditions which are published on the Casino Ventura’s Promotions page under each promotion’s descriptive text and/or on Casino Ventura Terms & Conditions in article 4. By participating in the promotions and/or accepting to receive the bonus(es) offered by Casino Ventura, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed hereunder. In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Casino Ventura’s Customer Support via email or live chat for a more detailed explanation. In case of any dispute, the decision taken by Casino Ventura’s management is final. Casino Ventura also reserves the right to amend, add or remove any of the bonus/promotional terms and conditions. In case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions. Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates. In case of any differences in the terms and conditions between the English and the other languages displayed on the Casino Ventura website, the English language version will always prevail.

 

4.1 General Bonus Terms and Conditions

Only one bonus offer is allowed per player, account, address, computer and IP address. CasinoVentura.com reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

When accepting a deposit bonus, the players deposited amount + bonus amount are placed into a “bonus balance”.

Players have the right to choose not to receive bonuses. In the case of automatically credited bonuses, players need to contact customer support after completing their deposit to have their bonus removed. For both automatic and manual bonuses, players need to contact Customer Support before any bets are placed and wagering commenced.

Unless otherwise stated, the minimum deposit required in order to receive any bonus is 20€ or equivalent in another currency.

Unless otherwise stated, all deposit/reload bonuses are subject to a wagering requirement of thirty times (x30) the bonus amount before the funds can be withdrawn.

If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited.

When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.

If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.

Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance.

The players can request a withdrawal of the deposited amount prior to fulfilling the wagering requirements however the bonus and any potential winnings will be forfeited.

With regards to reload bonuses, players are only eligible for them if they do not have a pending withdrawal.

To assure fair gaming and prevent fraud, wagers placed using bonus money are limited to a maximum amount per game round. All games have a maximum bonus money bet per round of €5,00 or its equivalent in any other currency. Casino Ventura has the right to void any money won with bonus money and the bonus itself in case a player is in breach of this article. 

Bonuses offered by CasinoVentura.com are solely intended for genuine recreational players only. It is not allowed to use multiple deposits to clear the bonus wagering of a single bonus. Therefor the total balance of the player before claiming any deposit bonus must be below €1,-. Bonus/Promotional abuse will not be tolerated. To ensure fair play and the proper use of bonuses, Casino Ventura considers betting with zero-margin, standardized betting, zero risk bets or hedge betting as irregular gameplay to take advantage of bonuses. Other examples of irregular gameplay includes (but are not limited to): (i) reducing the stakes seventy-five percent or more after a win, while fulfilling the wagering requirements; (ii) claiming multiple deposit bonuses without any other deposit in between. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Casino Ventura reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Casino Ventura can also decide at its own discretion to ban any player from participating in Casino Ventura’s promotions for a definite or indefinite period of time as decided by Casino Ventura’s management.

Different game types contribute differently towards wagering fulfilment. For example if a game type contributes 100% towards wagering, it means that if you bet €10, €10 will contribute towards wagering fulfilment.

Below are the eligible games for bonus wagering contribution and their relative % contribution:

Slot games: 100%

Simple games: 100%

All other games: 0%

Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, the bets placed on these slot games will be deducted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus.

If a player decides to play on the excluded games (0%) before meeting the wagering requirements, Casino Ventura holds the right to void any winnings made from these games at our discretion. 

 

4.2 Welcome Bonus

All players are able to claim the 100% match Welcome Bonus. The wagering for the 100% match bonus is 30 times the bonus amount. For example if a player deposits €20, he will receive €20 as bonus and in order to fulfil wagering, he will have to reach a balance of €600 (€20 x 30 = €600). Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

 

4.3 Free Spin Bonuses

Free Spin bonuses have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.

There are no wagering requirements for free spins bonuses.

For players who have never made a deposit at CasinoVentura.com, the maximum cash out on free spins winnings is €100 or equivalent in another currency.

Only players from the following countries are eligible to receive no deposit free spins bonuses: Austria, Australia, Finland, Ireland, Switzerland, New Zealand, Norway, and Sweden.

If a player attempts a withdrawal while still wagering his first deposit bonus will also have the free spins earned and any winnings derived from the free spins forfeited.

The player must undergo full KYC procedure which also includes a minimal deposit of €20 or equivalent in other currency before winnings derived from a free spin bonus is attempted.

 

4.4 No deposit / Free money bonuses

By default and unless otherwise specified, all no deposit / free money bonuses have a wagering requirement of 50 (fifty) times the bonus amount.

In case of winnings derived from no deposit/free money bonuses, the maximum allowed withdrawal is of €50 or equivalent in other currency. The initial no deposit/free money bonus amount is not available for withdrawal, with possible exception of higher bonus amounts, higher VIP level or in case a minimum of €50 have been placed.

Only players from the following countries are eligible to receive no deposit free spins bonuses: Austria, Australia, Finland, Ireland, Switzerland, New Zealand, Norway, and Sweden.

The player must undergo full KYC procedure which also includes a minimal deposit of €20 or equivalent in other currency before a withdrawal of winnings derived from a no deposit/free money bonus is attempted. The deposit amount is then entirely reimbursed to the player in addition to the winnings.

 

4.5 Cashback Bonus 

A cashback bonus is a bonus which is not triggered or linked to a specific deposit and is given manually by a member of Casino Ventura’s team.

A cashback bonus is mostly given as a percentage of losses incurred, back into the player’s account.

Cashback bonus credited bonus amounts can be credited as a good will gesture or regularly/occasionally to selected players for loyalty compensation and/or as part of the Casino Ventura’s VIP program which is purely by invitation and amounts are decided on a case by case basis according to the player activity frequency and amount of losses incurred.

Non credited cashback has to be claimed within the current month (deposit made the last day of the month cashback can be claimed the following day)

The minimum credited cashback amount is of €5 or equivalent in another currency.

Unless otherwise stated, cashback bonuses have a wagering requirement of 1x and the eligible games are video slots and simple/arcade games.

In order for a player to be eligible to receive cashback bonuses, his account balance must be under 1€ or equivalent in other currency.

Casino Ventura’s management reserves the right to change or cancel its cashback program at any given time, for any reason deemed necessary by the management and without pre-advice.

 

4.6 Special Promotions

Term 4.1 of this Terms and Conditions apply unless stated otherwise.

 

4.6.1 Insurance Bonus

If you lose your first deposit ever made at Casino Ventura, you can claim the Insurance Bonus via our live support agents. This is an free oportuntity to win your deposit back. The insurance will be credited as a no-deposit bonus, and will be a 100% match of your first deposit, with a maximum of €100,-. The Insurance Bonus must be claimed before any second deposit is made. After a second deposit, there will be no possibility anymore to claim the Insurance Bonus. The credited Insurance Bonus amount is not cashable. The maximum cashout from the insurance bonus is equivalent to your first deposit amount.

 

4.6.2 Friday Fun

This 50% deposit match bonus can be claimed once every Friday between 0:00 and 23:59 (CET) and is available for all players. The minimum deposit to be able to claim this bonus is €20 or equivalent in another currency. The wagering for this promotion is 20 (twenty) times the bonus plus the deposited amount.

 

4.6.3 Special Game Provider Promotions

Occasionally Casino Ventura will offer players a special promotion for one or more game providers. Casino Ventura will notify players via e-mail about special game provider promotions. During playing such bonuses, all other games from other game providers are excluded. The wagering for this promotions is 20 (twenty) times the bonus amount plus the deposited amount.  

 

4.7 Comp Points (Ventura Points)

Comps or Comp Points (abbreviation of complimentary points) are a type of real money reward that Casino Ventura players receive against any bet placed on the different available casino games.

Our casino games generate points at different rates. The rate is expressed as a percentage, which equals to the fraction of 1 casino point earned with every €1 (or other currency equivalent) bet placed. Any bet, regardless of size count towards earning comp points.

The below list shows you the different point to money percentage conversion rates:

Video slots: 10% (doubling or gamble feature 0%)

Classic slots: 10% (Jackpot 6000 count 5%)

Simple Games: 10%

Jackpot games: 10%

Table games: 1%

Video Poker: 5% (doubling or gamble feature 0%)

Simple Games: 10%

Live Casino games: 5%

 

5 Breaches and Termination of Player Account

Casino Ventura has the right to terminate any services and/or block your player account if it finds that you are in breach of these Terms and Conditions, or if Casino Ventura has a reasonable ground to suspect that you have breached them. Casino Ventura reserves the right to withhold any funds in your player account (including the deposit) and apply such funds in consideration of any damages due by you.

If Casino Ventura suspects that you are engaged in illegal or fraudulent activities when using the Website, its related platforms and/or any other products/services; or that you are in breach of this Terms and Conditions; or that you are having problems with creditors or otherwise detrimental to Casino Ventura's business, the Casino Ventura may block your player account and/or freeze/cancel any payments/transactions at its absolute discretion.

If the player is found to have cheated or attempted to defraud Casino Ventura in any way including but not limited to game manipulation, chip dumping, transfers or payment fraud, or if the player makes untrue and/or malicious comments with regard to the Casino Ventura's operation in any media or forum, Casino Ventura reserves the right to close the player’s account, and cancel all transactions of such player.

You acknowledge that Casino Ventura shall be the final decision-maker of whether you have violated Casino Ventura’s rules, terms or conditions in a manner that results in suspension or permanent blocking of your using the website, its related platforms and/or any other products/services.

You have the right to close your player account or a particular subscription at any time. You understand and agree that, except as expressly provided by law, the closure of your player account or a particular subscription is your sole right and remedy with respect to any dispute with Casino Ventura or its licensors.

You may close your player account or a particular subscription for a service by following the procedures made available. Casino Ventura reserves the right to collect fees, surcharges or costs incurred before you close your player account or a particular subscription. In the event that your account or a particular subscription is closed, no refund will be granted, no other credits (e.g. comp points) will be credited to you or converted to money or other form of reimbursement, and you will have no further access to your player account or anything associated with it.

 

Note: Sometimes specific terms and conditions apply to specific promotions.

Automatic bonuses maybe attached to some deposits, if you do not wish to receive an automatic bonus, you can contact support after your deposit and some bonuses may be removed. Important: for any bonus to be removed, you must contact support before placing any bets and starting your wagering.

Casino Ventura reserves the right to change the terms and conditions at any moment without prior notification.

 

Last updated: 01-09-2017

This casino is operated under the License No. 1668/JAZ issued to Curaçao eGaming, Authorised and Regulated by the Government of Curaçao.

 

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